q on the way
i *finally* got my upgrade order placed. it was a pain:it went on sale online-only at midnight last night. Verizon annoyingly only made it available to *new* customers, not existing customers like me. their site slowed to a crawl with all the traffic, i got a lot of webserver errors, and lots of inconsistent messaging like “buy it now!” links that led to promotion pages you couldn’t order from.this morning i managed to get the Q in my upgrade cart, but it didn’t have options for me to keep my existing voice/data plan. another dead-end.so i called VZW (*611) and the nice lady tried to order it for me but it wasn’t available to her. i guess her “group” (whatever it was) wasn’t allowed to do it. she transferred me to a telesales guy who was ultimately able to place the order.it’s pretty amazing how blatantly incompetent some companies are when you get a peek into their operations. not surprisingly it’s usually your phone or cable company, the ones without competition.
6/1 Update: those mother f’ers. i worked from home today to receive the fedex package, but apparently it wasn’t picked up last night. so now it’s not coming until tomorrow. =( don’t they realize how *important* this is???